Work may be undertaken in various contexts within the transport and logistics industry.

The unit generally applies to those who provide leadership of others individually or in teams.

This unit is normally packaged at AQF IV or above.

ELEMENT

PERFORMANCE CRITERIA

1Plan for inbound quality assurance

1.1 Inbound product/s for quality audit are identified alongside resources required to perform the quality audit efficiently and effectively

1.2 Quality audit objectives are determined and discussed with those responsible for carrying them out

1.3 Proposed methods and techniques to be applied are clearly understood and implemented

2Perform inbound quality assurance procedures

2.1 Resources required to perform the quality audit efficiently and effectively are accessed

2.2 The quality of the product is checked as prescribed in work instructions

2.3 Problems that affect or could potentially affect quality are reported to relevant person

2.4 Records are kept according to enterprise quality assurance policy

3Evaluate inbound quality assurance procedures

3.1 Outcomes of implementing quality assurance procedures are assessed against quality assurance target levels

3.2 Suggestions for improvements of quality assurance procedures are made according to organisation policy and procedures

3.3 Outcomes of the quality assurance is discussed with client and all other relevant parties

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of national and state or territory regulatory requirements and codes of practice

Relevant OH&S and environmental procedures and regulations

Various approaches to quality assurance, such as Total Quality Management, and the strengths and limitations of each when applied in this context

Requirements for completing relevant documentation such as checklists, schedules and internal audit reports

Code of practice for working collaboratively with others

Typical defects that can occur and related action that should be taken

Steps involved in planning the work activities

Procedures to be followed in the event of an emergency

Required skills:

Communicate effectively with others when completing work activities

Read and interpret instructions, procedures, information and signs relevant to work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Implement contingency plans for unplanned events

Modify activities depending on differing operational contingencies, risk situations and environments without compromising quality

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Quality assurance methods and techniques may include:

analysis

sampling

scanning

evaluating the effectiveness of system controls

questioning

tracing

trend analysis

Assessment objectives may include:

evaluation of level of compliance with existing contract

compliance with contractual and/or legislative requirements

measuring performance in achieving quality objectives and confirming the effectiveness of the implemented quality system in meeting specified objectives

identifying areas of potential improvement

Depending on the organisation concerned, workplace procedures may be called:

standard operating procedures (SOPs)

company procedures

enterprise procedures

organisational procedures

established procedures

Consultative processes may involve:

other employees and supervisors

relevant authorities and institutions

management and union representatives

industrial relations and OH&S specialists

Documentation and records may include:

relevant OH&S and environmental protection regulations

quality assurance procedures

relevant Australian Standards and certification requirements

outcomes or reports of quality audits or assessments

Applicable legislation and regulations may include:

Relevant sections of national and state or territory regulatory requirements and codes of practice

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

This unit contains employability skills.